Picote DN50 Twister Guide Pack

Retail Store Hours

• All AMT Composites retail stores will close at 12:00 on 20 December 2024 and re-open on 6 January 2025.

Please take note of below festive season cut-off online order dates before placing your order.

• Your order must be received before 12:00 on 13 December to ensure delivery by 20 December 2024.
• While our online store remains open during the Festive Season, online orders placed after 12:00 on 13 December might not reach you by 20 December 2024.
• All online orders placed after the cut-off date will only be processed and shipped starting 7 January 2025.
• We can unfortunately not guaranteed orders placed after 12:00 on 13 December will reach you by 20 December 2024.

• Shipping may only be to a physical address within the borders of South Africa. No P.O Box’s allowed.
• Shipping to outlying or remote areas like farms and game reserves may attract an additional fee.
• The delivery time to city areas is usually between 2 and 5 working days*. This excludes weekends and public holidays.
  *Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed.

Courier Service

We use Courier Guy for delivery.

With sophisticated track and trace equipment, you can pinpoint exactly where your parcel is, from the moment it is dispatched by us, until it’s safely handed over to you the recipient.

Your parcel is well packaged and wrapped before delivery. All parcels can be insured for the journey to your door.

We charge a weight based shipping fee.

1. Free Shipping for all orders R2,500 or more!
2. Standard Shipping 0 to 5kg – R99.00
3. Standard Shipping 5.1 to 10kg – R118.00
4. Standard Shipping 10.1 to 15kg – R140.00
5. Standard Shipping 15.1 to 20kg – R180.00
6. Standard Shipping 20.1 to 40kg – R220.00
7. Standard Shipping 40.1 to 80kg – R250.00
8. Standard Shipping 80.1kg 100 – R400.00
9. Standard Shipping 100.1kg to 130kg – R517.50
10. Standard Shipping 130.1kg to 160kg – R667.00
11. Standard Shipping 160.1kg to 190kg – R747.50
12. Standard Shipping 190.1kg to 230kg – R874.00

Shipping rates are provided at checkout.

Our delivery service only runs from Monday to Friday. Saturday morning deliveries can be done by special arrangement only and at an additional charge. Please contact us to arrange. We reserve the right to re-quote the delivery fee should this become too expensive.

We offer In-Store Pickup exclusively at our AMT Composites Johannesburg location. Here’s how it works:

• Availability: In-store pickups are available Monday to Friday.
• In-Store Collection: R25 per order.
• Same Day Pickup: Orders placed before 10:00 will be ready for collection from 14:00 on the same day.
• Next Day Pickup: Orders placed after 10:00 will be ready for collection from 9:00 to 16:00 the following day.
• Order Amendments: Please note that any changes required to your in-store pickup order upon collection will be treated as a new transaction. The original pickup order cannot be amended.
• Shipping to Pickup: Orders placed for normal shipping cannot be changed to in-store pickup.
• Returns: Returns for in-store pickup orders will incur a cost to the customer, based on the courier company’s rates.
• Proof of Identification: Customers must bring proof of identification (matching the name on the pickup order) and the order number to collect their order. Without these, the order will not be released.
• Payment: All orders must be paid online before collection. No EFTs or card transactions can be processed at the time of collection. Orders that are not paid will not be released to customers.

We strive to make your pickup experience smooth and efficient. If you have any questions, please do not hesitate to contact our support team.

At AMT Composites we want you to be 100% happy with any purchase you make from us.

Changing your Mind / Right to Cancel

If you change your mind for any reason, goods can be returned to us for a full refund if notified to us within 7 days of delivery; you have a further 7 days to dispatch the goods for their return to us. Goods returned after 7 days will incur a 15% restocking fee of the items being returned.

NO GOODS manufactured or sold by Advanced Materials Technology Pty Ltd will be accepted for a credit if returned after one (1) calendar month of original invoice date.

To return goods that are not faulty (i.e. because you changed your mind) they must be unused and, in the condition, they were delivered to you in. This does mean that, unless found faulty, we are unable to accept returns for:

• Opened containers of resin, hardener, silicone or chemical release agent, unless found to be faulty or defective.
• Unrolled and improperly re-rolled fabrics, unless found to be faulty or defective.
• Any product that you have subsequently cut, shaped, broken or modified, unless found to be faulty or defective.

Refund of Delivery Charges (Cancelled Orders)

If you return an order in its entirety, then your outbound delivery charges will also be refunded (for orders within the South Africa’s Local Area’s.

If you return only part of an order, then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service). Due to the way that shipping costs are incremented, this will often result in no delivery charge refund being due.

Faulty or Defective Goods

Any goods found to be faulty or defective and notified to us within 7 days of delivery can be returned to us for a full refund.

Refund of Delivery Charges (Faulty/Defective Goods)

If you are returning faulty or defective goods, then your outbound and return delivery costs will be refunded in full (for orders from within South Africa’s Local Area’s.)

In the event that you are returning faulty or defective goods which were ordered as part of a larger order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service).

Please check the box to acknowledge our return’s policy, by doing so you agree to our Return’s Policy of AMT Composites stated above.

If a product is backordered and ordered with other products, your order will only ship once the backordered item is back in stock.